FAQ
What Are The One Roses® And How Are They Made?
The One Roses® are real roses that are naturally preserved in a wax like solution. They are not left to dry instead they are processed with glycerin and other plant like elements which give the flower its life span and allow it to last for a year or longer. EX: Glycerin is an ingredient in a bar of soap and candy, if you don't add any water they will last forever.
How Long Do The One Roses® Last?
Each The One Roses® lasts a year or so with minimal care. The roses can last longer if properly maintained. We highly recommend not touching them as frequently to give the roses the longest lifespan. Please follow care instructions for longest life expectancy.
How To Care for My The One Roses®?
Maintaining your The One Roses® is easy! Here are some simple tools to keep your roses looking alive for a year or longer: Do not remove the roses from the rose box, do not add any water, keep roses away from sunlight and direct light, keep roses at room temperature, do not place your roses near any light fabrics and furniture. The less you touch your roses, the longer they will live! Remember the secret ingredient is glycerin so think of the roses as a bar of soap or candy. The less you touch it...the longer it lives! Please note that each order comes with care instructions.
Will The Colors On The One Roses® Fade?
Yes, the colors may fade especially if placed near light colored fabrics and furniture. Please note that dark rose colors tend to bleed more. EX: If you create a custom rose arrangement with red roses and white roses the red may bleed onto the white.
Are The One Roses® Scented?
Yes, each of our The One Roses® carries a scent and smells just like a real rose. Do note that the scent is added in as the roses lose their scent once they are processed in the glycerin. This is great for anyone who is hypoallergenic. The metallic roses may not smell due to their dyeing process.
Can You Remove The One Roses® from the Rose Box?
No, The One Roses® are designed to stay in the rose box and removing them will destroy their life span.
Is It Normal If My The One Roses® Change Their Color?
Yes, please try to keep your The One Roses® away from any sunlight or light bulbs as lighting may change or lighten the color of the preserved roses. Also, rose colors may change over time due to their natural processing.
Are The One Roses® Safe For the Environment?
Yes, the naturally preserved roses are safe for the environment. All of our preserved roses are 100% Rain forest Alliance Certified. Please note that we add a natural oil scent to the roses which give them a scent. Any dyes that are used on the roses are all environmentally friendly and all of our roses are hypoallergenic.
Can You Keep Your The One Roses® In The Shipping Box If They Arrive Earlier Than Expected?
Yes, we recommend keeping your roses in the shipping box until you are ready to use it as it keeps away dust and sunlight.
How Do I Place An Order?
Please note that we only accept orders via our website www.the1roses.com. Unfortunately we cannot accept orders over the phone, email or online chat as all credit card/billing information is confidential and processed through a third party for a security verification check. If you are looking to place a custom order, please call 714-343-3729 or email us at support@the1roses.com so that a representative can further assist you.
Can I Create a Custom Order?
Please contact us directly at support@the1roses.com or give us a call. We love to hear our customer's ideas and we will do our best to deliver something really special. Everything from custom preserved roses to our custom handcrafted boxes. Please note we do offer wholesale pricing on corporate gifting, special events, and large bulk orders. Please email support@the1roses.com or call us at 714-343-2729.
Do We Include The Receipt with The Order?
No, we do not include a receipt as we wouldn't like to spoil a surprise. Please include your email and phone number on each order, this way the receipt can be sent to you once you place your order. Please note we do offer complimentary handwritten note cards.
What Payment Methods Do We Accept?
We accept the following major credit cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club. Please note that all credit card information is processed through a Shopify Secure 3rd party system so we never have access to your card information. Once an order is placed we cannot change the credit card number as we do not have access to your confidential information. Besides credit cards, we accept secure 3rd party services including PayPal, Apple Pay, Google Pay, and Amazon Pay.
How to Use My The One Roses® Gift Card?
Gift cards are electronically sent by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees. Do note that gift cards do not expire and can only be used on www.The1roses.com. ALL GIFT CARD SALES ARE FINAL. For more information regarding The One Roses® gift cards please email us at support@the1roses.com
What do we Ship?
We offer Worldwide Shipping on all The One Roses®. Please add item to cart to see what shipping or delivery options are available. If you have any questions please call 714-343-2729 or email support@the1roses.com and a representative will further assist you.
How Are The One Roses® Packaged?
For Local Delivery orders, the order is hand delivered by The One Roses® courier. All Local Deliveries that are left with the doorman/mail room might require a signature. For shipped orders, we carefully pack The One Roses® box with extra foam and inserts, ensuring the protection of your floral arrangement in transit. All orders over $300 or that are missing a unit # may require a signature upon delivery. Please arrange for the receiver to be available to sign.
What Days Of The Week Do We Deliver?
All Shipping Orders are delivered Monday to Friday from 8 am to 8 pm. This applies for Complimentary Shipping, UPS Ground, and UPS 2nd Day Air. For expedited shipping methods including UPS Next Day Air and FedEx Priority Overnight packages are delivered Monday to Friday no later than 12 pm. However we do offer Saturday Delivery with FedEx Priority Overnight. All Local Delivery orders are delivered Monday to Friday from 10 am - 5 pm. Please select your date for delivery at checkout. Please select your day and time slot when you checkout, if you need to make any changes please email or call us for further assistance.
How Do I Track My Order?
Please be sure to include your email or phone number when you place your order. If you forget to enter it in please email or call us and we will manually add in your information. All tracking numbers are sent automatically to the email address provided with the order and can be tracked via UPS, USPS or Fedex. If you experience any delays, please call or email us and a representative will assist you with any questions or concerns.
What If The Receiver Isn't Available When The Package Arrives?
Please note that orders under $300 do not require a signature which means that UPS, USPS or FedEx will leave the package in a safe area or with the receiver if they are available. All packages over $300 may require a signature which means that an adult must be present to sign for the package. UPS, USPS and FedEx will attempt to redeliver the order the following business day however if the receiver isn't home after several attempts they will need to pick up the package at a UPS, USPS or FedEx facility. Please check on your UPS, USPS or FedEx Tracking number for updates and call the courier or The One Roses for further assistance.
Do You Accept Returns?
Unfortunately, we do NOT accept returns or exchanges as each of The One Roses® box is designed specifically for each customer. If you are truly unsatisfied with your product or it has arrived damaged please reach out to us within 48-72 hours of receiving the product and we will address any of your concerns and if a refund is needed it will be processed within 24-48 hours. All requests for refunds/returns must be made by email and sent to support@the1roses.com. For damaged products: please include Photos, Order number and/or Full Name on the Order. All sales are final on The One Roses® Gift Cards.
Can I Cancel My Order?
You can cancel your order within 24 hours after purchase by emailing us at support@the1roses.com. Please note however if an order is already processed for shipment or in transit it cannot be cancelled. Any Free Standard Shipping or UPS Ground delays are out of our control and orders cannot be cancelled in transit.
What To Do If My Order Arrives Damaged?
Unfortunately, damages can happen but not to worry we are here to help! If your item arrives damaged please send us photos, your order number and full name with a description of what happened so that we can have our team review. Please reach out to us within 48-72 hours of receiving the damaged product. Please send all information to support@the1roses.com.
How Long Does It Take To Process An Order?
After an order is placed, it takes 24-48 hours to process and ship with Free Standard Shipping. Please note UPS Ground delivers normally only on business days (Monday-Friday). All UPS Ground and UPS 2nd Day Air orders must be in by 1 pm EST to ship same day. Note that if you are ordering FedEx Priority and UPS Next Day, please order by 3 pm EST otherwise it will not be shipped the same day. For International Shipping, please read our Shipping & Return Policy.
How Long Does Shipping Take?
If you need an order to arrive on a certain date please call or email us so that a representative can help you select the best ship date. Free Shipping takes 5-7 business days on average. Also, we do offer other shipping options such as UPS Ground, UPS 2nd Day Air, UPS Next Day Air, FedEx Priority Overnight, USPS and International Shipping Methods. In New York City, we normally offer same day delivery however at this time due to COVID-19 precautions we are not offering same day delivery. If you need further assistance, please read Shipping & Return policy for complete answers or give us a call at 714-343-2729 or send us an email at support@the1roses.com
Is There Same Day Local Delivery Available?
We hand deliver up to 20 miles Radius in all Orange County Area. Delivery Timeframe (ASAP or specified time). Info via text only - customer will receive text message when the order is on the way and will receive a confirmation Text/Email once its delivered. If you need to order last minute or have any questions please contact us at (714) 343-2729 and we will do our best to get your order out ASAP
Is My Shipping Date Guaranteed?
We let our customers choose their ship date (NOT Delivery Date), which means if you are choosing Free Standard Shipping or UPS Ground, there may be delays out of our control after the order is shipped on time. We are not responsible for any delays that are caused by UPS Ground as this is a Standard Shipping Method. Also, International deliveries may experience delays due to customs clearance. Please read below. If an order needs to be received by a certain date please choose an express shipping method. Please read Shipping & Return Policy for more information.
Can I Combine Discount Codes?
Please note that we only accept active discount codes. Any discount code that has expired cannot be used on The1roses.com . A discount code may only be used per one order, no exceptions will be made if you are shipping to multiple addresses. Also, we cannot combine discount codes.
Do You Offer International Shipping?
We offer various shipping methods for International shipping including UPS Worldwide Expedited, UPS Worldwide Express, FedEx Ground, and FedEx International Priority. Please note that delays may occur due to customs. If you are planning to have your order delivered Internationally please plan ahead. Please note that the customer is responsible for any delays caused by customs processing and any duties or charges that may be charged. Please call 714-343-2729 for further assistance.
PACKAGE INSURANCE AND DELIVERY
All packages come standard with insurance and are traceable. If you see that your package is delayed or hasn’t arrived in a timely manner, please email us so we can have UPS, USPS or FedEx trace the package. Please note that all packages over $150 and UPS NEXT DAY and FedEx Priority Overnight packages require a signature. If the delivery address has multiple units and a unit isn't addressed, a signature may be placed on the package to ensure delivery to the correct address and recipient.